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Mark C Thomnpson

Mark's Complete Press Kit

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2015-2016 KEYNOTE TOPICS

Business Transformation: Drive Change and Create a Culture of Innovation

Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change - some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations. Mark answers several questions that will help you understand how to:

  • Enable your teams to not only embrace change, but lead business transformation
  • Operationalize innovation while still meeting the demands of Wall Street
  • Remove the fear of failure for disruptive ideas
  • Create incentive systems that reward those that challenge “business as usual”
  • Empower employees at every level to make change happen

Building a Most Admired Brand through Customer and Employee Engagement

Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS - acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries. These companies understand four key components that lead to lasting customer relationships:

  • Every touchpoint that a customer encounters is defining your brand
  • Delivering a consistent experience regardless of point of contact or method of communication
  • A high level of Employee Engagement is critical to achieving Customer Engagement
  • Knowing what your MVPs (both customers and employees) value is key

Most Admired Leadership: Nobody Does it Alone!
Building Great Teams

Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently:

  • Recruit, Build and Retain the highest performing teams
  • Create a corporate culture that Inspires loyalty and engagement
  • Face adversity and bounce back from failures
  • Challenge themselves and their teams year after year to outdo themselves and achieve continuous and long-term growth
  • Learn what their MVP’s value and what drives them in their lives and work

Fanatic Sales Growth - Success Built to Last
Growing from Good to Great to ADMIRED

In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED.

  • How world-class teams generate unstoppable growth
  • Avoiding common mistakes that cut sales in half
  • 5 Tools To Double Sales: Positioning-Pain-Promise-Proof-Planning
  • The customer service strategies that drive customer retention
  • Discovering what your market craves and getting ahead of the curve

Mark Thompson on stage Cisco

Videos of Mark's Keynotes

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Mark Thompson

Getting It Done: Six Keys to Passionate Collaboration (02:42)

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Mark Thompson

Top 3 Reasons Teams Fail to Grow & Change (02:42)

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Mark Thompson

Killer Apps that Save Lives & Make Loyalty STICK (03:36)

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Mark Thompson

How to Get Promoted (or Fired) Faster (01:34)

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Mark Thompson

Once You Set a Record, Push for that Next BHAG: GROW OR DIE(06:16)

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Mark Thompson

Steve Job's Innovation Secret (that's not in the book or the movies!) (02:59)

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Mark Thompson

Five Secrets to Managing Change (7:27)

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Mark Thompson

Innovating Like a Virgin with Sir Richard Branson: Mark's 2014 Trailer (5:45)

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Mark Thompson

How Charles Schwab Turned Wounds into Wisdom (02:39)

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Mark Thompson

Three Ways the Most Admired Leaders Define Success (03:54)

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Mark Thompson

The 4 Most Admired Traits of Good to GREAT Leaders (02:18)

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Mark Thompson

Two Keys to Accelerating Growth: How to Become GREAT by Choice (02:03)

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Mark Thompson

Three Ways Good to GREAT Leaders Build Trust & Employee Engagement: How Sir Richard Branson Wins Loyalty (02:54)

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The Biggest Threat to Your Growth: What Steve Jobs Told Me Changed My Life (02:03)

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Mark Thompson

Jim Collins' Three Fanatic Hedgehog Disciplines: High Performance Execution (02:03)

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Mark Thompson

2012 Speaking Trailer (13:12)

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Mark Thompson

2011 Speaking Trailer (07:53)

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Mark Thompson

Growing from Good to Great (03:04)

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Forbes.com Interview - Making Your Mark (05:22)

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Creating Success Built to Last (06:07)

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Redefining Passion (03:45)

Endorsements

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Jean Maxwell, Chair Vistage Executive Summit (0:27)

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Jean Burbank, Senior Manager, Veritas Global Enablement, Symantec (0:21)

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Greg Bailey, CMO, Athene USA (0:34)

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Darren Cassidy, Managing Director, Xerox UK (0:38)

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Chris Preuss, Head of Corporate Communications, Delphi Automotive (0:33)

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Katie Sieck, Director of Marketing, North America, KANA (0:16)

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Ed Hoffman, NASA, Chief Technology Officer (0:34)

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Jim Jameson, Vice President, Enterprise Services, Americas, Hewlett-Packard (0:17)

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Laura V. Morrison, Senior Vice President, New York Stock Exchange (0:26)

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Marty Crane, Senior Vice President, Spirits Sales - Pernod Ricard USA (0:20)

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Jeff Wiemelt, President, Sundyne (0:13)

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Alberto Ulloa, Latin American Business Unit Director, Coca Cola Company (0:20)

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Matthew Kirk, Senior Vice President, SVP Sales and Distribution, The Hartford (0:27)

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Michael Wege, Senior Vice President, Chief Commercial Officer, The Hershey Company (0:20)

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Susie Tobin, Manager of Enterprise Services Briefing Centers, Hewlett Packard (0:28)

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Greg Keenan, Vice President, AstraZeneca (0:27)

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Cindy Bates, Vice President, USSMB Business, Microsoft (0:37)

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Jay Brown, Vice President, PEMA Professional Association (0:41)

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John Celli, President, Loral Space Systems (0:16)

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Alfredo Rivera, President, Latin Central Business Unit, Coca Cola Company (0:34)

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Jorge Suarez, Director Strategic Planning & HR, Ocean Mist Distributors, Inc. (0:29)

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Event Manager for Westland Steel (0:31)

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Chris Reynolds, CEO Investment Planning Counsel (0:14)

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Sean Jackson, CEO Credit Union Association (0:20)

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Jan Collier, AT&T University, Leading with Distinction Exec Ed Program (0:12)

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Joann Burns, Executive Vice President, Marketing, Research and New Media 20th Television and MyNetworkTV (0:24)

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Pat Patrick, President, Lodi Chamber of Commerce (0:26)

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Georges Tawil, Chief Marketing Director, Fix Auto - Quebec (0:51)

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Wendy Lisogar-Cocchia - Chair, Vancouver Board of Trade; CEO, Century Plaza Hotel and Absolute Spa Group (0:38)

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Carol Farron - Lodi Chamber of Commerce (0:44)

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Chyai Mulberg, Conference Producer, Richmond Events (0:22)

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Dr. Larry Barton, Equitable Life/AXA Advisors. CEO of American College (00:42)

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Bob Thompson, Executive Vice President, Rite Aid (00:33)

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Paul Cunningham, President & CEO of WGI Westman Group, Inc. (00:33)

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Tracy Christman, Vice President of Vendor Alliance, Budget Blinds (0:21)

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Doug Hinzie, Vice President of the Americas for Chevron Lubricants (0:29)

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Eileen Forrest, Head of Sales Support, Equitable Life/AXA Advisors (0:18)

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Todd Jackson, COO, Budget Blinds (0:18)

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CEO Hugo Van Nispen and Event Director Elizabeth Durney at America's Energy Conference (02:45)

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Tom Pierson, Chairman - Association of Chambers of Commerce (00:23)

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Sean Skelly, General Manager - EFI (00:45)

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Gene Longobardi - Online Trading Academy Franchisees (00:40)

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Anand Sharma - TBM Lean Global Summit (00:45)

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Debora Kuchka-Craig, Corporate Vice President, Managed Care, MedStar Health (00:54)

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Richard McIntyre - DSW Securities and Financial Services (00:54)

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Chad Hallock, CEO, Budget Blinds (0:15)

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Frank Sablone, President - TLMI (00:32)

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Tom Galati - Online Trading Academy Sales Training (00:35)

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Joe Roddy - Hospital Corporation of America/Parallon Business Solutions (01:11)

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Melissa Navarro - Trade Association & Economic Conference, Mexico (01:21)

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Unilever Brazil & So. Africa (00:40)

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John O'Donnell - Online Trading Academy (00:15)

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Brian Scudamore, Founder and CEO, 1-800-Got-Junk? (0:15)

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Simon Lowe, VP, Franchise Operations, 1-800-Got-Junk? (0:36)

Industries

  • Associations
  • Sales / Marketing
  • Professional Services
  • Financial Services
  • Entrepreneurs / Investors
  • Executive Leadership Dev
  • Training / Human Resources
  • Chambers of Commerce
  • Consumer Retail
  • Industrial Products
  • Manufacturing
  • Health Care / Medical
  • Engineering
  • Technology
  • Real Estate
  • Food Service
  • Transportation
  • Media
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